Request for Exchange – Hockey Shoes Purchased at Horizon View Store

Dear Mr Price Team,

Thank you for the work you do, and I appreciate the opportunity to reach out. I write this message with humility and a sincere request for your understanding.

My husband recently purchased a pair of hockey shoes for our son at your Horizon View store. He chose a size 6, which we regularly buy for him at Mr Price stores and it usually fits well for his sports shoes. Unfortunately, this particular pair is very tight and uncomfortable for our son, pressing against his foot quite painfully.

I went back to the Horizon View branch to request an exchange for a larger size. Sadly, since I misplaced the receipt and couldn't provide it at the time, I was told that an exchange isn't possible without one. I then emailed your head office and received the same response from Nosizo Maphumlo

The shoes are still unused, in their original box and pristine condition. All I’m asking for is a simple size swap or some way to make an additional purchase toward a more suitable pair. My son has a hockey match coming up on Thursday, and I genuinely don’t have spare funds to buy another pair.

I fully admit that losing the receipt was an honest mistake, and I know your team usually sends it via email—but unfortunately, this time we didn’t receive it. I truly hope you can find a way to assist us despite this.

Thank you so much for your time, and I hope for a compassionate response.