Repeat incorrect deliveries and NO response

On Monday 29 August 2026, I called in to your support line as my MrP Sport order delivered to me had the incorrect product for order #***. I ordered a pair of Junior goggles for my little one but they delivered a Senior pair. I was told to email *** for them to arrange collection and a refund. Until today no one has responded to that email. To add to this, on the very same day I proceeded to place another online order, #***, for the correct (Junior) pair. Shockingly, AGAIN they delivered another Senior pair!

I am now sitting with 2 x Senior pairs of goggles which are too big for my little child. None of the stores within close prioximity stocks it and I have paid 2 x R60 delivery fees! I expect a full refund for the 1st order and the 2 x delivery costs, and upon collection of these 2 items (returns) I want the correct item (Junior) pair of goggles delivered with urgency, please.

I cannot be expected to go and run around trying to find a store to return these to and who has stock. Please fix it. And a response would be appreciated. No one has even acknowledged my email sent on Monday, nor the one sent this morning advising of this repeat service failure on the 2nd order too.