Regarding Poor Service – Mr Price Sport N1 City

Dear Sir/Madam,

I am writing to formally complain about the poor service I received at Mr Price Sport Canal Walk.

On 20 December 2025, I visited the store to look for a pair of slippers for myself and my daughter. The store manager assisted me and informed me that the slippers were not currently in stock but would be ordered, and that I would be contacted once they arrived.

I did not receive a single phone call, SMS, or WhatsApp message to inform me that the slippers had arrived. After waiting for some time, I went back to the store myself, only to be told by a staff member that there was only one pair available. This was extremely frustrating, as I had been waiting to be contacted as promised.

What made the situation worse is that this is not the first time I have experienced this type of poor service at this store. Additionally, when the Canal Walk store was contacted, a staff member informed me that I would need to collect the slippers from Canal Walk, which I found unacceptable given the circumstances and the lack of communication from their side.

I was left feeling very disappointed and upset by the way this matter was handled. I expect better communication and customer service from a well-known retailer like Mr Price Sport.

I would appreciate this matter being investigated and receiving feedback on how it will be resolved to prevent this from happening again.

Kind regards, Prudence Baxter ***