Received defective product

I received a defective product. I contacted the Fb group to let them know I wasn't planning on returning it because I didn't have the appropriate documents anymore(and it costs money to return an item), but that they should make sure, in future, to do quality checks.<br> <br> I was told to email photos to the customer service email. And afterwards, I was told I could return it at the nearest Mr Price Sport store or initiate a return online.<br> <br> Shipping costs money. Petrol costs money. I'm meant to pay to replace a defect product sent to me?<br> <br> Don't buy from them.