DW
Diane W
1 reviews | Active since Oct 2022
11 Oct 2022, 21:11
Poor customer service
The customer service we received on Sunday 09 October 2022 at Mr Price Sports Store at 153 Tygervalley Bill Bezuidenhout Drive was absolutely shocking. 3 sales stood behind the counter and not was willing to walk with me to show where the running shoes were displayed. It is so sad to think that this is what customer service is coming down to.
Helpful (0)
Replies (2)0
Replies (2)
Mr Price Sport's replyOfficial
13 Oct 2022, 15:24Dear Diane
Thank you so much for your post , we are really sorry for the lack of service at our Tygervalley store.
The matter will be investigated and you will receive personal feedback from our Area Manager.
Thank you
MR PRICE SPORT
Thank you so much for your post , we are really sorry for the lack of service at our Tygervalley store.
The matter will be investigated and you will receive personal feedback from our Area Manager.
Thank you
MR PRICE SPORT
Mr Price Sport's reply13 Oct 2022, 15:24
Official
Dear Diane
Thank you so much for your post , we are really sorry for the lack of service at our Tygervalley store.
The matter will be investigated and you will receive personal feedback from our Area Manager.
Thank you
MR PRICE SPORT
Thank you so much for your post , we are really sorry for the lack of service at our Tygervalley store.
The matter will be investigated and you will receive personal feedback from our Area Manager.
Thank you
MR PRICE SPORT
DW
Diane W's updateReviewer Update
16 Dec 2023, 13:58Good day,
Please see attached my letter to Mr Price Sports. To date I have received no reply from them, only to tell me that I would be contacted within 48 hours. That was on the 5th of December. I find this to be extremely unprofessional....
Kind regards
Diane Witten
***
I dealt with Melody your Area Manager for Cape Town telephonically a few weeks back. (Originally I dealt with Jacque a year ago who is no longer there)
Please see attached my letter to Mr Price Sports. To date I have received no reply from them, only to tell me that I would be contacted within 48 hours. That was on the 5th of December. I find this to be extremely unprofessional....
Kind regards
Diane Witten
***
I dealt with Melody your Area Manager for Cape Town telephonically a few weeks back. (Originally I dealt with Jacque a year ago who is no longer there)
We were originally offered a R200 discount due to bad customer service at your Tygervalley Branch. Jaques told me I could use the R200 at any time in the future when we were ready to purchase another pair of running shoes. I would like to state that there were no terms and conditions put down at all when I was ready purchase another pair other than that I would get the R200 discount. Likewise when I contacted Melody a few weeks back. All I was told by Melody was that I will still get the R200 discount and that I can speak to Clarissa at your Cape Gate branch.
Today (03rd December 2023) I was at your Cape Gate branch to purchase the running shoes on a lay bye. I spoke to Clarissa who inturn phoned Melody, and only then was I told that in order to get the R200 discount I would need to buy it cash upfront and would not receive it on a lay bye, whereby I would then need to pay the full price.
None of this was said at all to me, no terms and conditions were set out other than I would receive the R200 discount. I am dissatisfied with your service as this all started with bad customer service and now it is on going.
I insist on the R200 discount on my lay bye.
I am currently waiting on your Cape Gate branch to let me know when they get my size in from another branch and then I will put it on lay bye and insist on my R200 discount with it.
Your urgent response would be greatly appreciated.
Kind regards
Diane Witten
***
DW
Diane W's update16 Dec 2023, 13:58
Reviewer Update
Good day,
Please see attached my letter to Mr Price Sports. To date I have received no reply from them, only to tell me that I would be contacted within 48 hours. That was on the 5th of December. I find this to be extremely unprofessional....
Kind regards
Diane Witten
***
I dealt with Melody your Area Manager for Cape Town telephonically a few weeks back. (Originally I dealt with Jacque a year ago who is no longer there)
Please see attached my letter to Mr Price Sports. To date I have received no reply from them, only to tell me that I would be contacted within 48 hours. That was on the 5th of December. I find this to be extremely unprofessional....
Kind regards
Diane Witten
***
I dealt with Melody your Area Manager for Cape Town telephonically a few weeks back. (Originally I dealt with Jacque a year ago who is no longer there)
We were originally offered a R200 discount due to bad customer service at your Tygervalley Branch. Jaques told me I could use the R200 at any time in the future when we were ready to purchase another pair of running shoes. I would like to state that there were no terms and conditions put down at all when I was ready purchase another pair other than that I would get the R200 discount. Likewise when I contacted Melody a few weeks back. All I was told by Melody was that I will still get the R200 discount and that I can speak to Clarissa at your Cape Gate branch.
Today (03rd December 2023) I was at your Cape Gate branch to purchase the running shoes on a lay bye. I spoke to Clarissa who inturn phoned Melody, and only then was I told that in order to get the R200 discount I would need to buy it cash upfront and would not receive it on a lay bye, whereby I would then need to pay the full price.
None of this was said at all to me, no terms and conditions were set out other than I would receive the R200 discount. I am dissatisfied with your service as this all started with bad customer service and now it is on going.
I insist on the R200 discount on my lay bye.
I am currently waiting on your Cape Gate branch to let me know when they get my size in from another branch and then I will put it on lay bye and insist on my R200 discount with it.
Your urgent response would be greatly appreciated.
Kind regards
Diane Witten
***