Poor customer service

I was assisted by Swazi on whatsapp who ended the conversation by telling me to call the call centre or visit a store. My questions to him/her were: 1. My August payment does not reflect on my account and she answered with a screenshot. 2. That made MRP to also not honour my 18 September order though it was confirmed. 3. I am also blocked from using the MRP app, her answer was "The account was blocked, ***** was suspected." 4. What about my order which should have been collected by Tuesday? My kids are playing soccer tomorrow and need their soccer boots. I also couldn't get the data contract 5. Why was I not notified about the ***** suspicion? 6. Have the suspicions been cleared now? I am still asking why I should use my airtime to call them or my petrol to visit a store to resolve their fault. I want my 3 pairs of soccer boots today, my data contract activated and the app unblocked today.