Pathetic service from Mr Price Sport (online)

I ordered two leggings online and made an error with my email address so the confirmation email went to this incorrect address that I obviously do not have access to. I paid for the leggings. Contacted Mr Price Sport and I was asked for proof of payment which I sent. Then I was asked for a ref number, supp**** the same. I was then asked for proof of payment again. The call was first logged 15 June and to date, no resolution. The guy assisting me (Lucky Shange) is not helpful at all. Last week he wanted personal info (including my ID number) and I respectfully asked him what he was planning to do with this info because I wanted my leggings or a refund. He then (on 30 June) asked for my cellphone number so he could call and I told him 'I prefer we keep our communication on email, of obvious reasons' - I need the email trail because I want my money back. Do not waste your time by buying their stuff, there are other alternatives that are just as reasonable in terms of price - service is pathetic and revolting! It's like Lucky is doing me a favour and oh, he will not send me an update or anything - he only responds when I follow up. yesterday I followed up again (on 5 June) and his response was - I asked for your number - WHAT THE HELL!!! I want my money back please and I will not let this go! ***