PATHETIC PATHETIC AND MORE PATHETIC

Spoke to Gugu on the 19th Jan who ordered a Inflatable Lilo from East London branch as no stock was in store - Code :*** - said it would be 10 days and then I could collect...well called today, was on the phone for over 1/2 hour and yes I also do work, so sitting on a phone for such a simple thing is unacceptable...when asked for the Manager was told there is no Manager, asked again 10 minutes later and all of a sudden there is a Manager that works there!!!......Spoke to Ayanda who had no idea or clue or could find any correspondence on my order being placed on the 19th with Gugu...do you people not keep information regarding items required for your clients...OBVIOUSLY NOT!!!!!! well I can only guess this is what to expect from a South African company who really know nothing about customer service let alone any feedback...PLEASE CAN SOMEONE WITH A BRAIN CONTACT ME WITH WHERE THIS ITEM IS AND WHEN IT WILL BE AT YOUR STORE