Pathetic customer service from the MRP call centre from Philile, Jessica and Owami

placed an online order a week and a half ago to be delivered for store pick up. Order number: **********37.

Time past and I did not receive an email to pick up my order. I then called the call centre to find out what was going on. I was assisted by Philile. After making me wait on hold for ages, she eventually told me that my order was never picked up by the courier due to issues with the address. When I queried why the store address was a problem she couldn’t answer because I selected the correct to pick up from. I informed her that I need to fetch my items by Saturday because I need the items for a run on Sunday. She told me the only thing she could do was send an email to courier and that their turn around time 24 hours. And that she will email me if she gets a response. The next afternoon I receive no email and no feedback, I call the call centre again and spoke to Jessica. She also was very unwilling to help so that I can fetch my items on Saturday. She just indicated that she needs to get feedback from Philile. She also told me that she can send another email to the couriers. She told me that she can’t call the couriers to escalate this matter because they couriers (city couriers) don’t answer their phone. She also indicated that they have a schedule and I would have to wait and there is nothing she could do to help me get the items by Saturday. I then asked to speak to the manager, I was told that the manager is in a meeting. I asked for an email address it was refused, upon me persisting for an email for the manager she put me on hold and eventually cut the call. I call back and speak to Owami who advised after chatting to Jessica that the couriers have miraculously answered their phones and indicated that the parcel is on its way to the store but they can’t confirm when it will be actually delivered to the store. I asked Owami to also provide me with an email address for the manager and he put me on hold two times to be able to determine if he can give me an email address! The service at the MRP call centre is absolutely pathetic to say the least! Clearly your agents are rude, unhelpful and are quick to get you off the phone! There is no sense of willingness to help customers! I will never purchase from your online store again if these are the type of people who represent you when we have problems!