1 reviews | Active since Feb 2012
Ordered stock comes in more expensive
In mid-December 2014, I went to Mr Price Sport Hemmingways to purchase an exercise bench. The floor unit of the Maxed elite bench was damaged so I asked the assistant to order another & was told that it could take some time to arrive. I was also assured that the current price would be valid once the item arrived & was given a slip with the order details & price. The item finally arrived & we went to collect it but I was overcharged by R600. When my wife queried the price, the assistant confirmed the lower price of R2999 but couldn't do a reversal over the weekend & indicated that we would have to return on Monday. I returned to Mr Price Sport today (23/02), only to be told that the higher price would remain as the order had taken longer than two weeks. The only option I now have is to pay the higher price or return the item. This policy should've been made clear last year & I would not have wasted my time. It is now over two months & the item has to be returned because Mr Price Sport took too long to bring the item down. I will return my entire R6578 purchase from Saturday because I would prefer not to do business with a company who reneges on assurances made to the customer.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by Senior Management, who will handle this matter personally with you.
Many Thanks
Mr Price Sport
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by Senior Management, who will handle this matter personally with you.
Many Thanks
Mr Price Sport
