Order Cancelled without notification

<p>I placed an order for a garment on the 09/02/2017 whilst shoppping online. I made an EFT on the 10/02/2017 for the amount of R114-99 which included the delivery via the store. I did not receive any feedback & decided to follow up my order on the 18/02/2017 only to discover that my order was cancelled. How & why is beyond any valid reasoning.</p> <p> </p> <p>I emailed the MRP customer care only to receive a response from Lavern Hajee on the 19/02/2017 advising that my order was cancelled as the payment did not pick up. She has requested proof of payment so that a voucher can be issued to me.</p> <p> </p> <p>My order was cancelled with no notification from MRP Sport's side, why?? Every other order has an update & an email to confirm the status of the order. I have ordered previously & was updated accordingly. Now due to an error on MRP Sport's side, I will not receive the goods that I paid for. I do not want a voucher, Lavern because I am now sckeptical about doing any online business with MRP Sport. I want an EFT back into my bank account.</p> <p> </p> <p>I have asked Lavern in my correspondence via email to her to arrange for Senior Management to contact me & I am still awaiting. Besides her avoiding any sort of confrontation & only requesting proof of payment, there was no valuable assistence rendered. My order number that was supp**** was used as a reference when the payment was made so exactly what more proof do you require. Perhaps you do not have the relevant training when it comes to dealing with clients who are upset & did not get service so you irritate them even more by inconveniencing them.</p> <p> </p> <p>How about a valid explanation, MRP Sport???? Stop advertising that the client will be kept updated with the order status when it is canclled without the client being notified.</p> <p> </p> <p> </p> <p> </p> <p> </p>