Online Shopping-Long delivery times and stock unavailability at delivery level were bad however refunds are swift

Your online shopping portal needs to be improved to synchronize correctly to your stock on hand. I find it unacceptable that you sell a customer items online because its showing as available but when it comes to delivery then only you realize that you have no stock. This is a backward way of working in the 20th century of online shopping especially during our new normal. I must say though that your refund process is very swift and seamless (overnight) to kudos on that. I continue being a loyal customer