Online service - No service

I ordered stuff on MrPriceSport's website on 06/09/2015 and asked that it be delivered via their express service (delivery within 3 days). I phoned them on Monday (14 September) to ask why I haven't received my order. The lady said she will get back to me because my order was still in process. Well she never phoned me back. Wednesday (16/09/2015 09h00) I phoned them. Samantha said she could see that a query was locked and will get back to me. At 12h00 no one have gotten back to me, so I phoned AGAIN. The guy said they will get back to me. I told him that I don't want to phone again and that I want an answer by the end of the day.<br> It is the 17th and no one have phoned me. So I had to phone AGAIN! I spoke to Dalene. She couldn't give me answers regarding my order. So she put me through to someone els. She suggested that they refund my and I place my order again. How long will I wait for the new order? Will the stuff that I bought still be available? And how long will I wait for my refund? Probably another 11 days, which means I have borrowed R1000.00 to MrPriceSport for 22 days! I don't want a refund, I want the items that I bought!