Online refunds not recieved

<p>I made a purchase online, all items i ordered were in stock. </p> <p>Upon recieving my order one of the items i ordered where not in the parcel and i had an invoice which had that item removed and the amount differed. I immediately called the call centre and they said that the item was out of stock and that i would be refunded into my credit card. I kept replying to the online help system to say the refund had not been recieved. On the 25th i spoke to Clyde who had been assisting on the online help emails and he said no that i didnt get charged the full amount but was charged the amount less the shorts. I explained to him that this was not the case and sent through a copy of my bank statement to show that i had in fact been charged for the shorts. We then responded with a copy of the refunded being loaded and said it takes 5-7 days to reflect. I am now on working day 8 of the refund as it was loaded on the 17th. The money is still not cleared. Amazing how everyone else i have returned things to and used the same card for have managed to have the refund into my account under 5 days. I want to know where the monmey is and when i will be refunded, if not i want the shorts i paid for!</p>