Online order delays

i ordered items online on Wednesday, 3rd of Jan. Today is the 5th and my order status is still pending. According to your online chat consultant,Charnee, they will only process my order today because of a technical backlog. This is unacceptable. I paid for door-to-door delivery and my order takes 2 days to process? When i chatted to her yesterday, my order didn't even show up on your dashboard? If you cant handle online orders because of limited technical functionality, shut it down temporarily. But no, you'd rather give your clients poor service and delayed deliveries just to rake in the extra bucks? What kind of logic is that? What use is the convenience of online shopping when it causes so much inconvenience. Usually you guys ship out and i receive my order on the second day. I was hoping for that this time, but no, i'll probably be lucky if I receive it at all, right?