Non-returnable items not labeled as such on shelves and customer not told.

A few days ago my dad bought a shirt from Mr Price Sport in Kroonstad. A John 20 ssl Crew Jacquard. It is a skin tight shirt that he wanted to wear under his clothes. When he tried it on at home it didn't fit. I then went to Mr. Price Sport to return it and was told that I could not. The reason was that they treat these clothes like underwear. The problem is the cashier forgot to tell my dad that when he bought it or he would definitely have tried it on before purchasing it. There was also no signage near the clothes stating this fact. During this Pandemic when money is tight and nobody can afford the wastage of clothes that don't fit I think this should not be something that happens. Please either put up signage or make sure your cashiers let a person know that the item is non returnable. We are now out R199.99 for an item that doesn't fit. There are families out there that cannot afford mistakes like this. I have no wish to pick a fight I just want to make you aware of this so that we can prevent it from happening again. Thank you for your time.

Debbie Unwin