NON-EXISTING ONLINE SERVICE

Pathetic non-existing service. I ordered a top online, it arrived only to be tagged a Medium but on the item label its a XL, and you could see that it was HUGE. So I have no idea how the person that put it into the shipping bag didn't see that it was the wrong size. (Pathetic service no 1) So after receiving it I phoned them immediately to let them know of the mistake. Now first of all if I wanted to drive to a shop to shop then I wouldn't have shopped online to start off with. So I'm definitely not wasting my petrol money for their mistake! They then said they will collect it and refund. This was more than a week ago and I'm still waiting! (pathetic service no 2) Just phone now again....then the lady said oh sorry they don't have that tracking number on their system...so now they lost that as well! So of course due to bad training she couldn't help me and had to go consult a supervisor....I waited on the phone for 10 minutes then I was cut off (pathetic service no 3) REALLY!! YOU ARE WASTING MY TIME AND MONEY! I want this sorted out today or I will contact the local news paper to warn people of your uselessness! And for wasting my time and money spend on telephone calls I expect my money back and a gift voucher to compensate.