RM
Remember M

1 reviews | Active since Jun 2015

04 Jan 2016, 14:53

My Refund

Hi<br> <br> On the 2nd of January 2016 I returned a jumpsuit that I had bought from Mr Price Sport. The lady agreed to the transaction then said that they would credit back to my Debit Card. I asked how long it would take for the money to appear in my account she said immediately. I agreed. once the transaction was done i received no sms alerting me of the refund when I asked her she said she was not sure but sometimes it took days? Secondly on my slip it reflects that my card is a Credit card which is false information.<br> <br> I asked to see her supervisor who had a bit of attitude and told me to relax as I would EVENTUALLY get the money one way or another?<br> <br> Today is Monday I have not received my refund as yet...<br> <br> It would be a great inconvenience for me to have to go back to the storecause that would mean that I would have to spend extra time and money on this issue.<br> <br> Mr Price Sport has inconvenienced me.

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Replies (1)
Mr Price Sport
Mr Price Sport's reply04 Jan 2016, 15:38
Official
Hello Hlekib,

Thank you very much for making us aware of this incident and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to the Area Manager, who will be in contact with you to advise on a resolution.

Kind Regards
Mr Price Sport.