Mrprice sport employee misconduct and theft of customer property

Below is am email I've sent to the Mrprice complaints department 3 weeks ago and have not had any feedback from then regarding the complaint.

Subject: Urgent Matter: Employee Misconduct and Theft

Good Day,

I hope this email finds you well. I am writing to bring a serious matter to your attention regarding an incident that occurred at your establishment. My experience on 25th November 2023, has left me deeply disturbed and compelled to bring it to your immediate attention.

While visiting your MrPrice Sport store in Liberty Promenade mall, Mitchell's Plain, Cape Town, WesternCape, I unfortunately experienced an incident of theft involving one of your employees, Sino. I misplaced my phone during my visit, I left the store and returned asking Sino(not her full name) including the other employees if they had not seen my phone and they all said no. She even came to the back of the store to where I was standing and helped me to look for it. I went home to use the "find my phone" app, where we discovered that the location of the phone is in your Mrprice sport store. We drove back to the mall, to the store and after a thorough search with the help of the "find my phone", we discovered it in Sino's pocket.

What is troubling about the matter is that when I asked Sino about the phone, she denied having it. She insisted she had no knowledge of it and even helped me to look for the it. However, the evidence clearly contradicts her statement.

I am sure you can understand the gravity of this situation, as such behavior not only violates the trust between customers and your establishment but also reflects poorly on your company's integrity. Theft is a serious offense, and it is deeply disappointing to witness such behavior from an employee of your establishment.

I am a student, a single parent with two kids. I am trying my best to get myself financially secure in order to pay off my debt and to be able to provide for my kids. I also have an existing account with MrPrice which I am unable to pay due to being unemployment.

I kindly request that you conduct a thorough investigation into this matter and take appropriate action to address the misconduct. I would like to be compensated by MrPrice for the pain and suffering. In addition, as a customer, I expect a resolution and reassurance that steps are being taken to prevent such incidents in the future. Please keep me informed of the actions you plan to take to rectify this situation.

Thank you for your prompt attention to this matter. I trust that you will handle it with the seriousness it deserves.

Sincerely, Tosca Theunissen