MRP Sport - *******

Hi. I placed an online order with MRP Sport last week. During the week the ordered was cancelled by MRP. I have been trying since last Thursday with the call Centre to answers as my money should be refunded. The staff at the call Centre have given me a run-around & I keep hearing about a call back from their superiors which never seems to reach my phone?? It seems like MRP Sport has ****** my money!!!!