MRP Online Nightmare

It has been an absolute nightmare shopping online with MRP Sport through the mobile app. Yes, I do understand the delivery timeframe of 5 - 7 working days, but this has been my experience with these guys thus far,

When I initially made an online purchase on the 23rd of January 2021, I received my confirmation of payment along with a message that I can expect a slightly longer delivery time frame which under current health restrictions in SA is understandable.

I received another email to confirm that my order was ready for shipping on the 27th of January 2021. I am not sure why this was only ready to be shipped 4 days later, but I will not go into that right now. I do understand that there are internal processes, so that may be the reason why. I don't know....

I received another email on the 27th of January 2021 to confirm that the order has been shipped. Great news, but I was not yet aware that this would only be the start of a disappointing road.

I followed up on my order via the WhatsApp mobile application on the 1st of Feb 2021 and it was confirmed by the agent that my delivery was scheduled for the next day (2nd Feb 2021). This was great news and I was excited for my pickup from the MRP store I selected for delivery.

I received no communication after this so I followed up again (2nd of Feb 2021) on the WhatsApp mobile application and the status was still "Shipped".

I selected from the option list to again speak to one of the chat agents (still on the 2nd of Feb 2021), who then plainly said the order takes 5 - 7 working days. Again, this is understandable, but I was told on the 1st of Feb 2021 that the order was ready for collection on this day....

I decided on the 3rd of Feb 2021 to again to the same as on the 2nd, but again the "Status" had not changed. This time though, the agent let me know that orders take 5 - 8 working days... So this was now extended with another day for some reason which was not disclosed to me and probably would not have if I did not follow up.

So I was told on the 1st of Feb 2021 that my order would be delivered on the 2nd of Feb 2021 and now on the 4th of Feb 2021 (yes I had to once again follow up) I was told that it will be ready within the next 48 hours for pickup.

PLEASE CAN YOU LET ME KNOW WHAT IS GOING ON HERE. You have caused NOTHING but FRUSTRATION through extremely poor and misguiding communication.

I do not at all recommend ordering ANYTHING online with and MRP platform. Rather go to the store and if your item is not in stock, drive to the next store or just go somewhere else. I have always been a big fan of your products, but honestly, during my support, you have provided nothing but disappointment.

Sorry guys, you will definitely not be seeing me ever again.