Mr Price Zevenwacht unprofessionalism & silly mistakes

<p>Went to refund 2 shirts bought at the store 9 days before. One shirts' barcode on the slip was entered unintentionally incorrectly. One of the staff members continually told the manager and cashier that barcode on the slip is not the shirt I was returning and also said that the refund cannot be done. She even asked me whether I have another slip, where the shirt should be on. I had to come back in 10 min time to allow the system to be rebooted. When I got back same error and help desk was phoned and they made the realization that cashier entered the incorrect barcode. Refund was given, but no apology for the mistake and time wasted was offered! </p> <p>Also would advise the staff to rather accuse the customers that they are making a mistake at the back, but not in front of the customer. Even though the customer didn't make a mistake, would've appreciated an apology and not just saying the problem was fixed!</p> <p>Me, family & friends would rather consider buying similar items at competitors. </p>