Mr Price swithcboard people don't know their jobs!

Item: Mr Price Sport
Rating: 1
Author: Louise G

I bought a costume for my child at the whiteriver branch. I am trying to arrange to return it as I already removed the labels as I never noticed tge zip don't work. I have spent 30 mins kn the phone to arrange the return. Today I am trying to check if they have the correct size in stock. A person can't phone the branch directly and have to work through a central switchboard. My first call today was 8 minutes just to be cut off by the branch when I eventually got put through. My second call was 25 minutes. Just to be put through to the wrong branch. My 3rd call which ai am still busy with is alraleady 28 minutes of which the last 10 minutes I am waiting for them to find the branch because now apparentky the branch don't exist. They eventually put me through to the wrong shop.

It is impossible to try and contact a branch. No one is helpful and the people at the swithboard takes between 10 and 20 minutes to answer and then put a person through to the wrong stores.

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Replies (2)

Louise G's updateReviewer Update

17 Dec 2021, 10:29

Good day

It is impossible to get hold of a specific branch through your swithboard.

Two days ago I have spent 31 minutes on the phone to try and arrange to return a costume which I bought at the Mr Price Sport Whiteriver which zip did not work.

1st call 8m 54 sec - line cut off when trqnsfered

2nd call 16m 1 sec - line cut off again when transfered

3rd call 6m 53 sec - eventually call went though

Today I am trying to get hold of them to see if the have the correct size. I am not from whiteriver so I need to plan ahead.

I have spent 52 minutes on the phone.

1st call I got cut off when they eventually transfered me. (7m 28 sec)

2nd call they transfered me to Sandton branch while I asked for the whiterivr branch (17m 15 sec)

3rd call they first told me the whiteriver crossings branch don't exist. Then I had to hold another almost 10 mins for them to find the branch and in the end they transfered me to Mr Price clothing instead of Mr Price Sport (call lasted 27m 22 sec)

Can you see that all my calls already cost me more than the R260 spent on the costume. This is seriously rediculous and unacceptable.

I expect my phone call money back in either cash or vouchers.

And please make your store direct lines available to customers so that their money don't get ****** through *********** people working at the switchboard.

Louise G's update17 Dec 2021, 10:29

Reviewer Update