MR PRICE SPORT RICHARDS BAY. CUSTOMER SERVICE IS DOWN THE DRAIN

Being a regular shopper at Mr Price sport,I am very disgusted at the pathetic service or should I say NO service at all.

I was in the richards bay branch this weekend on Saturday morning. I had waited approximately 5 minutes to pay for my account as I wanted to purchase some items to. There was 2 ladies available on the tills,one had been busy talking on her cellphone while the other had just stood there and counted coins. No one had informed me of anything,they just called for a lady by the name of Zime(not sure of name) numerous times on the speakerphone but no avail.

After a while the lady Zime approaches the till in a very slow,lethargic manner. Which isn't very fit for the Mr Price Sport brand. I watched her assist a customer and had violently told the customer to "not come in here with a attitude". The 2 ladies behind the till didn't even bother addressing this rude behavior as it seemed like a norm to speak to customers like this. Is this the behaviour that is encouraged by your brand?? Where you allow staff to abuse your paying customers?

I had browsed around the store and there had been no one to assist me in the ladieswear. I had noticed most of the staff were busy laughing at the back of the shop. I had been to the store again today after 9 to make a purchase this morning and it seems like everyone works in the back of the shop and not in the shop. Despite waving at a young lady for assistance,it seemed like she didn't want to help me as she ran into the the back of the shop.

Being a customer for many many years. It is sad to see the stanards of Mr Price sport drop to such an extent. I think it would be advisable to provide proper training on business etiquette and for your staff members and managers(if there is any managers?) and train them on how to behave and speak to US(The customer) asb. The people who buy from them, so they can have a salary.

I really hope my next experience in the store would be more pleasant and issues where staff run away from customers are resolved.

Regards

Charńe Van Zyl