MR Price Sport - Refund not Processed - Over a MONTH outstanding!

On November 27, 2018 I done an online purchase to the value of R184.99. Order number: ********** 55905 On December 5, 2018 I cancelled this order as it was taking too long to action. I called the Helpdesk and spoke to Neveshnie to confirm cancellation and refund. I specifically mentioned I required a REFUND and not a VOUCHER, and I reiterated this numerous times to her. (recorded conversation can verify). Ten minutes later, I received a voucher in my inbox. Needless to say I was furious. I called her back and disputed her mistake. She then requested that I mail her my banking details and she will send the refund request through. I then went ahead and sent the details via email. Again, 10 minutes later, she called me requesting a letter or statement from my bank confirming that I am a client. At that stage I was extremely enraged for many reasons: 1. It was never communicated to me in my initial mail or phone call. 2. No way in hell will any normal person divulge their banking details to a Retailer or employee as such. 3. Bank letters are only provided when you go into the branch personally and I certainly DO NOT have the time for such trivialities. I expressed my concerns and frustrations to her and her response was “there is nothing I can do and your refund will take 7-14 working days”. During the past 3 weeks I have mailed Neveshnie and her Manager ********** over 20 times to enquire about my refund and each time the response was the following: “Kindly be advised it takes 7 to 14 working days.” Her Manager has not bothered to respond at all. To date I am still waiting for my refund. Note that it is already 18 working days! I am flabbergasted that the refund process is so protracted, yet the Payment process is Instant! The staff are extremely *********** and lack every Customer Service s**** and Process. Management is just a JOKE! To date ********** has not responded to any of my mails. I do not even have a name of this person, just an email. It is a huge shame that smaller online companies like Zando, Superbalist, etc process refunds instantly. MRP Group stands no chance against any of these companies. If Management does not even respond, then where to from here? My conclusion is that MRP has ****** my money and that is what they stand for.