Mr Price online

My online purchase was sent to the wrong branch, 350km away, even though I know I selected the correct branch. However, I have now phoned the call centre 3 times over a period of month and every time I am promised that my parcel will be forwarded to the local branch. The local branch has zero interest in assisting me and suggested I collect it 350km away! I have also contacted Mr Price online through the web, but I am not getting any meaningful response from them. Zero customer service!