1 reviews | Active since Sept 2021
May I have my refund
RE: Order number ***
I purchased from you, it's been over a week since you communicated that the order is shipped. I send a follow-up email, which Sthembele Mthethwa your Customer Support Representative rep****, showing me screenshots that the courier company says they tried to reach me with no luck. This is a lie. This is the second time I purchased from your franchise online. Even the first time your courier people **** about not finding me, but suddenly got my contact details. I did not report that incident. This time, I decided to ask for a refund, because I have realised that I do not appreciate how your franchise handles online shopping. To my surprise, I am told that I cannot be refunded for an order that has been shipped. Point of correction: I have a contract with you, not the courier company. You have not fulfilled your obligations to deliver my items at my door steps. It is not my responsibility to contact your subcontractor regarding my order. I repeat, may I please be refunded my money. I am done purchasing from your franchise.
We are deeply disappointed to read your post regarding inefficiency around deliveries not once but twice. Our sincere apologies.
Please will you allow us a few minutes to review before you get personal feedback regarding your refund via telephone.
Warm Regards
MR PRICE SPORT
We are deeply disappointed to read your post regarding inefficiency around deliveries not once but twice. Our sincere apologies.
Please will you allow us a few minutes to review before you get personal feedback regarding your refund via telephone.
Warm Regards
MR PRICE SPORT
How long will your investigation take?
Fastway called on Tuesday, I wasn't at home, I asked that they deliver today. Today I received a message that they are unable to reach me. On my profile, the order is cancelled, but no one informed me of the process going forward.
What is happening? What are your processes? May I be refunded.
How long will your investigation take?
Fastway called on Tuesday, I wasn't at home, I asked that they deliver today. Today I received a message that they are unable to reach me. On my profile, the order is cancelled, but no one informed me of the process going forward.
What is happening? What are your processes? May I be refunded.
We have tried so many times to speak to you but the calls go to voicemail , we have also sent an email , please note the below :
The order was cancelled as per your request and a refund was processed on the 25th of June 2024.The refund will take 3-7 working days to reflect in your bank account as the payment method you selected was “card payment”
We trust this is all in order.
Sincerely
MR PRICE SPORT
We have tried so many times to speak to you but the calls go to voicemail , we have also sent an email , please note the below :
The order was cancelled as per your request and a refund was processed on the 25th of June 2024.The refund will take 3-7 working days to reflect in your bank account as the payment method you selected was “card payment”
We trust this is all in order.
Sincerely
MR PRICE SPORT