Maxed Gel Bike Saddle Cover

So I wondering who is getting paid to deal with correspondence from customers, because clearly they are not doing their job.

On 8 July, I sent this email to the address on their website but even after a follow-up mail, I've had no acknowledgement of receipt.

I copied my email about the bike saddle cover I bought:

I'd just like to let you know that you should think about reviewing your production process of this item that I bought last week.

When I took the product off the shelf I noticed the sticky residue left by the white logo on the plastic packaging. I pointed this out to the cashier, who then proceeded to open the packaging to scratch off one of the letters (the x) with her nail, saying, it's ok...it comes off. Weird! I asked her to write her name on my receipt and then she stapled the packaging together again and I took the ****py and worn-looking product.

Stupidly, I wore black pants on my first ride and now I've got a 'tippex'-looking stamp on my ass. Not cool....especially because it came out of the wash looking the same.

So I really think they need to make sure the detail on the saddle is fully dry or whatever, before packing and selling it.

Just thought you should know. I'm attaching pics so you get the idea.