Manager Arguing with client

<p>I have just visited your Sandton City Branch. Being a loyal supporter of the store, and actually speaking to someone the other day I said:" Mr Price sport makes starting a new sport very affordable". Having recently started cycling I have bought my cycling clothes from you many accessories.</p> <p> </p> <p>Today I'm wondering if I'm ever going back. </p> <p> </p> <p>Today I decided that I'm going to Sandton City Mr Price Sport to buy myself cycling shoes. Having checked everything on the website, it met all the requirements as indicated on your website.</p> <p>Trying on the different sizes, I selected the correct size, but when I checked the box, there were no cleats inside the box. Your website clearly indicates cleats at the bottom of the shoes! I then asked someone who works there about it, and he advised that he doesn't think it is included. Used my phone to go to your website, and show him where he then said he will call someone else.</p> <p>He walked up to me with Sammy, I do not know who Sammy is, he did not introduce himself or position. If he is the manager I feel sorry for your store. I spoke to Sammy, and advised of the cleats I'm looking for. He also advised that it is not included. I then showed him the picture, and advised that it shows on the picture, and NOWHERE on your website it indicates that it is not included! The next thing I know, he's asking me Where does it say that it is included? </p> <p>I was so shocked that someone would speak to a loyal customer like that, I told him, i'm going to Hello Peter. His response was GO AHEAD. </p> <p>I was going to buy my wife a pair of tekkies too, R1000 spent in your store, not happening. Which may not seem a lot, but I'm sure if more people read this it can make a difference!</p> <p>I consider it false advertising, with items showing on the picture, but not included in the box!</p> <p> </p> <p> </p> <p> </p>