1 reviews | Active since Apr 2011
How not to treat customers
I have always enjoyed Mr Price Sport's active clothes for me and my 2 sons. We never had any issues with service but recently moved to Bryanston. First we went to the "Ferndale on Republic" branch but the music in that store is so loud my wife and I could not discuss what to buy. So yesterday I went to the branch in Fourways Mall. The staff did not care that I was there they were have a very loud discussion about something but I know what I want and pick the two shirts. At the counter there was a lady very loud on the phone and she called twice for someone else to come and help me. When I wanted to tap with my phone to pay I was informed that they do not allowed for tap if the bill is above R500 and I must put through 2 payments. Banks generally does not like for two card transactions to go through at the same place in a short time and will follow this up phone call. So I left without buy anything and bought shirts at Cape Union mart where I felt welcome.
Thank you so much for taking time out of your day to let us know about your experience in our stores. We are deeply apologetic both for the lack of service and for the loud music . These matters will be addressed with both stores by Management and we do hope you give us another chance and visit us again , soon!
Warm Regards
MR PRICE SPORT
Thank you so much for taking time out of your day to let us know about your experience in our stores. We are deeply apologetic both for the lack of service and for the loud music . These matters will be addressed with both stores by Management and we do hope you give us another chance and visit us again , soon!
Warm Regards
MR PRICE SPORT
Can you please also confirm that I cannot tap with my phone to pay if the bill is above R500?
P.S another way of how not to treat a customer is spelling his name wrong. Especially if you are asking him to give you another chance.
Kind regards
Stephaan.
Can you please also confirm that I cannot tap with my phone to pay if the bill is above R500?
P.S another way of how not to treat a customer is spelling his name wrong. Especially if you are asking him to give you another chance.
Kind regards
Stephaan.
So sorry , going to blame auto correct for the incorrect spelling of your name Sir.
You will receive personal feedback shortly , confirming the limit for the tap function in our stores.
Thank you
MR PRICE SPORT
So sorry , going to blame auto correct for the incorrect spelling of your name Sir.
You will receive personal feedback shortly , confirming the limit for the tap function in our stores.
Thank you
MR PRICE SPORT
