Horrible customer service in store and online

I ordered a pair of Squash shoes from Paarl branch via Herm**** Branch, after enquiring on the day it was supposed to arrive no one knew about the order. The process was then repeated. Now the new excuse was that the couriers lost the parcel as it was definitely collected from Paarl branch. I subsequently decided to order online, after tracking my order today it did not show up on the online ordering system so I went to Herm**** branch to inquire as the order was for "In Store Pickup". The branch has not received anything yet and after they phoned the e- commerce division we were advise to "wait as it is only day 5 from date of order" . I do a lot of online shopping and have never received such slow delivery times or bad service