DL
Denica L

1 reviews | Active since Nov 2021

09 Nov 2021, 09:31

Haven't received an online order for more than 4 months!!! Will never order again!

If I could give a rating of NEGATIVE 100, I would!! I ordered a foosball table at Mr Price Sport Online on 6 JULY 2021, and STILL HAVE NOT RECEIVED IT! After 4 months?! I just want my foosball table!!!

I tried calling, sending emails, etc. etc. etc.

They almost never answer this ONLY number they provide - +***0, and if and when they do, my case just gets lost in their disaster of a system!

It is so hard to get in contact with them at all.

t's actually ridiculous - I gave up and now I'm requesting a refund and emailed ***. Look at the reply I got:

Delivery has failed to these recipients or groups:

(***)

The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

I will NEVER order from any of their branches online again!!!

0
Replies (3)
Mr Price Sport
Mr Price Sport's reply09 Nov 2021, 09:55
Official
Dear Denica 

Your complaint has been received and we will ensure you receive personal communication today. Your frustration is totally understood and we sincerely apologise for the lack of communication from the relevant stakeholders. The matter will be escalated and treated as urgent. 

Thank you 
Mr Price Sport 
DL
Denica L's update09 Nov 2021, 10:02
Reviewer Update
Thank you, but 4 months of no help is inexcusable. Only receiving help after complaining on LITERALLY ALL the rating platforms I could find is not a good sign!!

Mr Price Sport
Mr Price Sport's reply09 Nov 2021, 10:32
Official
It is a long time Denica. Totally agree that it should NOT take a post to get assistance, we will aim to resolve this ASAP.