For your peace of mind, don't place online orders with Mr Price!!! You will regret!!!!!

I wish I can copy the review done by Sipho D.

I'm experiencing the exact same issue. I placed an order on the 22nd of April. The delivery was supposed to take 3 to 6 working days. The 6th working day was on the 3rd of May. To date, I haven't received my order. On the 3rd of May, I phoned the call centre ***wanting to verify if I would still receive my order on that day. The reason why I called was that, it was late in the afternoon and I had not received any notification from the courier company that my order was out for delivery. Yesterday (04 May) I called the call centre wanting to find out where my order is. The call centre agent transferred me to Star Track couriers. I asked about my order and I was told that there's no image scan for my parcel, which means that my parcel was not sent via that courier company. I called the call centre again. I spoke to Thabile. She told me that she was gonna send an email to the correct courier company (FastWay couriers) to escalate the matter. I took an initiative to contact FastWay couriers. They told me that my parcel was returned to their warehouse because the driver "could not get hold of me" on the phone. My phone was apparently on voicemail. I'm still waiting for evidence that shows that the driver made an attempt to contact me. I also need to know how many attempts the driver made to contact me. I even tried to reach out to Mr Price by sending an email to *** and ***. No one bothered to get back to me. The only thing I received was an automated response.

Fast forward to today (05/05), I phoned the call centre again to cancel the order, because I don't see a need for my money to be out there while I don't have the goods that I ordered. I spoke Hlengiwe. Hlengiwe put me on hold for more than 20 minutes without saying a word. Even now, I don't know why I was put on hold. I called again, then I spoke to Thembeka. Thembeka also put me on hold until the call was cut off.

Mr Price is definitely not ready for eCommerce. They should go back to the drawing board