1 reviews | Active since Sept 2016

27 Nov 2016, 11:40

False Advertising

<p>I was online looking for the Yoga Set that MR Price had on special from R399 to R200. I first called the Mr Price store to check if the product was available and whether it was still on the Black Friday special and I was told yes syock is available at the price.</p> <p> </p> <p>When I tried purchsing in online it refused the order at R200 instead it said R399 so i called again and was told that offer is only instore. For fear of losing the product I left the comfort of my home and drove about 20min to MR Price Sport in Woodmead only to be told that the price was R399 and only the Yoga ball is at R200. I explained to the lady (whose name I have forgotten) that I called and confirmed twice of the price but she insisted it was ********** <p> </p> <p>I am very disappointed in MR Price Sport cause I was misinformed of their prices and to be inconvenience like this especially on a weekend is frustrating. I think the service is poor there cause even when I was there the staff members were less interested in assisting me but were standing around and in the doorway of the store.</p> <p> </p> <p>I am really no impressed with the service I got and how I was treated.</p>

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Replies (2)
Mr Price Sport
Mr Price Sport's reply29 Nov 2016, 08:16
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price

's update02 Dec 2016, 01:36
Reviewer Update

I recieved a call from Angie who listened t my query and took the time to understand where my frustration had stemed from then proceeded to help me.

Today I returned to Mr Price Woodmead and got the product as promised and arrranged by Angie.

I would like to commend her for the great service not in only that she helped but most importantly took her time to understand the query and not just rush to solving the matter and getting me off her back.

Regards,