Do Better

I placed an order on the 17th of November (Order Number ***). I selected Whale Coast Mall Herm**** to be the delivery point. When I received my order summary email, it stated that the order would be delivered to Eikestad Mall Stellenbosch. I tried contacting customer care on their Whatsapp number and were only able to chat to a consultant this morning. Stating my issue I was told that we can not change the order address, we will ask the couriers to send it back then we will refund you and you have to re-order. During this time I checked my emails and noted an email saying Order status ready to ship. Received at 9:02, while typing my reply email asking for change of delivery address, I received another email at 9:03 saying order shipped. I then got a reply from Jessica Moolmal stating that store addresses cannot be changed once an order is placed and shipped, nor can we cancel it. My issue is that I selected Whalecoast Mall Herm**** Mr. Price Sport when ordering on the site. This is clearly a system issue and needs to be resolved. Also, sending two emails with a minute apart does not give a client the chance to make changes.