dissatisfied

I would like to express my disappointment with the service at Mr Price Sport. I placed an online order on the 4th Jan 2026 and selected the click and collect as delivery option .I cannot recall how many times I called their service centre last week to follow-up on the order and was advised it was shipped .Yesterday when I called in again I was advised the order will be delivered after 7 business days ...which has already been exceeded .I find it ridiculous that click and collect takes this long for delivery ...wow !I had placed this order as my daughter had a swimming gala on the 10th Jan ...the gala has long passed and the order hasn't been received ...what in the world is this ...beyond pathetic . order no: ***