************ dealings by Mr Price Sports NORWOOD

I went to Mr Price Sports Norwood branch, to return an item purchased previous week, for a refund as the size was incorrect and had managed to buy the correct size at Mr Price Sports MOA. When I visited MOA branch I did not have the item to do an exchange. I used my cellphone to tap/pay for the initial purchase. I brought the original till slip and the unused item for a refund. The manager, identifying herself as Ntomifuthi insisted on the card I had used for the purchase even though I had explained that I did not have the card and I had used my phone instead. She then said she could only issue me a gift-voucher, which I am not keen on. I called the customer care and some Michaela said I should get the store to call their Area Manager. Ntombifuthi claimed to have called her Area Manager already, some Angie Mohammad and she also insisted on a gift voucher. The Ts & Cs on the back of the till slip clearly state: "We'll gladly exchange or refund...within 90 days of purchase, as long as they are in an unused and in a resalable condition. Please bring original receipt and tags". NOWHERE it is stated that even though you did not buy with a physical card, it is needed for a refund! Section 56 of the CPA also states the customer may choose the type of refund, meaning I cannot be FORCED to be given a voucher