complain

good day please help me understand i went to Mr price sports(clearwater)@18:53 and there was a lady who was at the store telling us they closed but on the website it says 19:00 and she said we can come through with an attitude and the co- workers was screaming at her asking why she let us in and we got to the counter and and i found out that i forgot my card and home and the manger or the person who has to authorize said to us please do not not delay us we need to go home and i asked if they cant search my details so i can pay my account they said no because i do not have the card they said no pleas help me understand with no account other store i can pay please help understand your system cant search for me to pay what i want to buy and to pay my account ***