1 reviews | Active since Jun 2016
Cancelled Order Refund Still Outstanding!
<p>I bought two jackets on the MRP Sport online website. The EFT payment was made successfully.</p> <p> </p> <p>The order went through but it took more than 7 days to be processed, I queried this and feedback provided was that the jackets were being located in the warehouse. It was only on day 10 that I was told that the stock I had ordered was finished and my order was cancelled.</p> <p> </p> <p>I provided the agent with my banking details to refund my money. Firstly, MRP Sport decided to give me a voucher, which was not equal to the cancelled order and not the chosen method of refund. I queried this once again and the agent cancelled that voucher.</p> <p> </p> <p>Finance raised a flag that the account I provided was not the one I used to make the purchase. I explained that the old aco**** had been closed, provided the old details and advised them to use the new banking details.</p> <p> </p> <p>It has been 17 days since I placed the order and 11 days since I provided my banking details to MRP Sport yet I am still awaiting my refund. I have queried thrice regarding the expected timeline for the refund to be conducted successfully and I have not been given feedback.</p> <p> </p> <p>It's simple, I want my money back. I'm tired of waiting and I don't want anyone calling me ascertain what the issue is. They can refer to the tons of emails sent and chase up the relevant people. Just refund me my money (the full amount, not the nonsense that was done with the cancelled refund voucher) and provide a proper explanation, via email, as to why this process has been so long and inconvenient.</p> <p> </p> <p>I've been a loyal customer to MRP online, I've had minor issues in the past, but this is UNACCEPTABLE. </p>
This is for order no ********** 43972
This is for order no ********** 43972
Hi Sibahle
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Hi Sibahle
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I'd like to know WHEN one of the online team members will contact me. I have not heard anything since the posted business reply yesterday.
I need someone to provide me with what the process entails and attach a timeline to the process. I cannot be waiting for over two weeks for my money to be refunded to me. When an order was cancelled previously, it took 24 hours for the refund to be facilitated. Hence I do not understand why this is taking so long. I also do not understand why the relevant people are not COMMUNICATING with me. I want answers, not an apology or empty promises as per the above response.
I'd like to know WHEN one of the online team members will contact me. I have not heard anything since the posted business reply yesterday.
I need someone to provide me with what the process entails and attach a timeline to the process. I cannot be waiting for over two weeks for my money to be refunded to me. When an order was cancelled previously, it took 24 hours for the refund to be facilitated. Hence I do not understand why this is taking so long. I also do not understand why the relevant people are not COMMUNICATING with me. I want answers, not an apology or empty promises as per the above response.