Call centre experience was terrible

Firstly, there are items which are being advertised online which are not in stock. I happened to have ordered one of these items without knowing this, the delivery was suppose to be at the store within 7 days. I waited 10 days and eventually decided to call the call centre to see what is going on as this order was a gift for a birthday in 3 DAYS. The woman that answered the call was very impatient and rude, she was not helpful at all and would not let me even finish my sentences without adding her 2cents, unfortunately, I did not get her name. However, she cancelled the order saying I can go into any local Mr Price Sport and get something else to the value of that amount. I then went to a Mr P Sport shop and was told completely something different, they then called their head office who rejected my refund. I drove home, was very frustrated as I have been calling and driving up and down for this order. I called customer care AGAIN, everyone was transferring me to different departments about 20 people later I was told that the reference code would only be sent this evening. I am very upset as no one notified me about item being out of stock, had to call in, no refence no, bad attitud