Bad services

<p>I have placed an online order and on the 4th of August I received an email from online telling me that my order was ready for store pick up. As I am a very busy person I asked our driver and gave him all the documents needed to go and collect the order for me at Mall of Africa as per store address and then he was told that the order was not there. On the 8th again I asked my manager if the driver can go to pick up my order, he agreed but said it will be for the last time. To my surprise he phoned me and said they saying that they can see the order but they offline so they can't give it to him. Please help me as this was the only chance I got as I work far from Mall if africa and now I dont know how I am going to get my order. </p>