Bad service

Hi I'm very disappointed by service I got telephonically from Management at Mr price sport eastrand mall. I called the store asking them to transfer black proton size 9 to Greenstone Mr price sport because is the closest mall for me ,the assistant store manager told me that they are not transferring 1 item, when I asked to speak to the manager they told me she knocked off, few days after I went to check in at Mr price sport in Greenstone they told me that Eastrand mall manager refused to transfer black proton size 9 I have to drive to eastrand mall Im super disappointed 😔