IN
Inge N

1 reviews | Active since Jul 2013

29 Nov 2015, 17:48

Bad service and false advertising

This morning we went to Mr Price sport to buy sandles. When we got to the store there was a big bord at the sandles stating '2 for R149'. We took 2 paires of sandles when we got to the counter it charged us full price. The person behind the counter had no idea what was going on. She was running around and calling people. She stated to us that one of the paires wasn't on promotio although it was at the promotion stand. So we went back and took a different pair. When she ringed it up. It also was not on promotion. We then left the shop. The service and advertising is unacceptable. The staff was uninformed and the advertising makes clients looks like idiots when they get to the counter. And on a Sunday morning at month end there was one cashier chatting long stories to someone while we are waiting for assistance and after she started to help us she was still takking to this person over our heads. That was extremely unprofessional.

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Replies (1)
Mr Price Sport
Mr Price Sport's reply30 Nov 2015, 14:45
Official
Hello ingen,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price Sport