Bad customer service.

Just came out of mr price sport. Dealth with the manager on duty rough 18:30 on duty 24/11/2015. Came to exchange cricket bat and for the life of me I couldn't find the slip for the purchase of a cricket I already exchanged previously. Just to find out that a purchase was never put through properly. You would think I'm walking around with a cricket bat for free. The only problem is I bought a bat for R1199 and got a refund that was put back onto my account of R299.01, because the new bat was R899.99. They can't find the purchase on my account because one of the employees did not do they job properly making it look like I never bought it there in the first place. To make it worst the crickets bats they selling isn't to my satisfaction which I luckily discovered when I took it to experts to give it a knock in and oil. Before they commenced with the process they phoned me to tell me they won't be able to do this because of the bad quality of the bat for various reason. Now they want to first send the bat to GM for inspection, problem is I don't want the bat anymore. To make it even worst for a manager she couldn't understand that I'm telling her either way I'm paying for the bat.