***** at Mr Price

still haven't received any feedback from your ***** department.

Yesterday I received an sms saying that I did a purchase in JHB. I immediately called your Helpdesk and was advised that it was an online purchased and the purchase would be stopped. Ticket number for the call is ***.

I called again today to find out if the transaction was stopped and to my surprise I'm told that it was a store purchase and I need to get another affidavit so that there can be another investigation that could probably take another 3 months to conclude and this is really an inconvenience on my side.

I'm wondering how is it possible that this could happen after I was assured that there is a stop in my account so that there would be no further transactions while my dispute is still being investigated by your ***** department.

What do I need to do to have this sorted out and please don't tell me that the ***** department will get back to me because they never do.