Arrogant Attitude

As always, I went to Mr Price Sport to purchase crop tops. My go-to store. I was helped by a delightful young lady to get the sizes I need from the top. I told my mom, who was with me, that I am so happy because there is a promotion, 2 for R120.

I went to the front to pay and was waiting in the front of the line, with only one lady already being helped by a cashier.

Of the three pay points, only one was serving customers. The others seemed to be used to do data capturing or somethings since information from books was entered.

One of the ladies asked me if I was going to pay cash or card. I said card and she referred me to the self-help check out. I declined since I do not like to use the self-help check out. And, it wasn't as if I was in a hurry, I was waiting my turn.

The elder lady then said that the cashier, who could have easily helped me right there, must go and help me at the self-help counter.

As soon as we were there she started calling him. He then rep**** that he is helping me, (the customer). When he scanned my items I realised that 4 of the items was not at the special price and told him so. He ten continued to walk to the shelf and showed me that only the items at the bottom was on special. I said that 2 of the higher priced items I took from the bottom shelf. By this time the elder lady had called again, for the fourth time and I told him, tell her you are helping me. He then said: "Mam, please tell her, she doesn't believe me." And I called out to her that she is helping me. Her reply: "He is a cashier, supposed to be in the front."

At this point, I was fed up with her attitude. I paid for my stuff and said that I will write a review on my experience.

I am not your family and if you want to treat someone with disrespect do it at your home and your own time, not at a business you are supposed to represent and on their dime and time. Don't humiliate people that work with you, or under your management. I was in front, waiting at the cashier, YOU TOOK ME TO THE SELF-HELP COUNTER which I did not want to use in the first place. Having to pay R20 more per article is not the end of the world, but it is the principle of the matter. If you have things on special and it's only below some invisible line, have arrows or some indication and MAKE SURE THAT THE THINGS THAT ARE NOT ON SPECIAL ARE NOT ON THE SHELF. I don't work there and don't know what you have going on unless you make it CLEAR. Unfortunately, I have not names to refer to because none of them wore name tags.

I hope they will find it in themselves to have an attitude check before they try to serve their customers. You may have some seniority, but the customers are the ones who make a business thrive.