Appalling CS

If I could give this zero stars I would. Absolutely the worst Customer service ever. I placed an order on the 25th January 2026. Half the parcel arrived. The other I was told 5-7 working days. 5 emails, 5 phone calls and one agent or line manager has yet to get back to me. I am being told that there is now an issue ( no explanation as to what the issue actually is). Just being told "there seems to be a technical issue with your order regarding the kettlebell. Please be advised that we have to resubmit the order with the warehouse. This might take a while and we would like to apologize for the delay" I sure do hope that Mark Blair is the Chief Executive Officer (CEO) of this group is aware that their CS needs a revamp and please for the love of God hire people who arent rude!