African bank and Mr price poor service

<p>I am very much upset about the bad customer service I've received from African bank and Mr price collections departments.I called in to set up some payment arrangement s and asked them nicely to forward me the proff of arrangements via email they both told me that they do not provide people with such information ,I was ectualy surprised because with other companies it was very easy and I managed to pay my accounts they are really lazy they are not eager to assist clients they even put me on hold for almost 20minuts but when they come back they told me that they cannot forward me an email containingrl proff of arrangement.</p>