1 reviews | Active since Jul 2017

29 Sept 2022, 13:52

Zero Service, maximum attitude!

Mr Price Nicholway needs a definite service and attitude makeover. I had the misfortune to shop at their Nicholway store recently. While I have no problem with self-service, i do feel ignored as a custome when i am totally ignored by staff on their cell phones who greeted my rquestion about duvet covers with a blank stare. The matter was exacerbated when I reached the till point to discover that this member of staff was actually the manager of the store who then proceeded to try and xecuse his beahviour by stating that he did not know that I needed asssistance. His harangue continued as I completed my purchase (an item I sadly needed) and left the store. This confrontational attitude was aggravated by the fact that his name badge was worn upside down - an excellent example of professionalism for all his staff (not)!Suffice it to say I will not be back at this store anytime soon!

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Replies (1)
Mr Price Home
Mr Price Home's reply30 Sept 2022, 11:06
Official
Good Day,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks Mr Price Home