Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mr Price Home is described as a brand with appealing, affordable homeware ranges undermined by severe breakdowns in online fulfilment and post purchase support. Customers consistently report orders that never arrive, refunds chased for weeks, and account errors that damage credit records. A recurring counterpoint is warm, resourceful in store staff who are named and celebrated, showing the service potential exists.
Top Strengths:
- •Customer Service & Support: Individual employees such as Ellen, Thulani, Sabina, Anele and Senzeko are singled out for sourcing stock from other branches and wrapping gifts. These moments sit against widespread reports of dismissive managers, unanswered store phones and abruptly ended WhatsApp chats.
Replied to 93% of negative reviews
Reply time on negative reviews: 58h 45m
TrustIndex
2.5
Ranking
#10
in Furniture & Home
Reply Time
56h 2m
NPS Score
-77
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 58h 45m
Nov '25 - Oct '26
Frequently Asked Questions About Mr Price Home
What do customers say about Mr Price Home?
Based on recent customer reviews, Mr Price Home is described as a brand with appealing, affordable homeware ranges undermined by severe breakdowns in online fulfilment and post purchase support. Customers consistently report orders that never arrive, refunds chased for weeks, and account errors that damage credit records. A recurring counterpoint is warm, resourceful in store staff who are named and celebrated, showing the service potential exists.
What is Mr Price Home's biggest strength?
Mr Price Home's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Individual employees such as Ellen, Thulani, Sabina, Anele and Senzeko are singled out for sourcing stock from other branches and wrapping gifts. These moments sit against widespread reports of dismissive managers, unanswered store phones and abruptly ended WhatsApp chats.
What are the most common complaints about Mr Price Home?
The most common complaint about Mr Price Home, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Recurring themes include duplicate charges on store accounts, payments made in store later reflecting as arrears and credit bureau listings, refused RCS cards and app scan to pay, plus surname and ID checks that force repeat trips.
How does Mr Price Home compare to other Furniture & Home companies?
Mr Price Home scores 1 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.6. Their strongest theme is Customer Service (1.5); their weakest is Returns & Warranty (0.7). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3.3). How is the AI Score calculated? →
Is Mr Price Home trustworthy?
Mr Price Home has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 174 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 58 hours 45 min. Hellopeter has tracked Mr Price Home across 3,273 total reviews. How is the TrustIndex calculated? →
Recent reviews (174)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Worst online service
This is the 3rd time I have order with Mr Price. First was clothing, second was sport item and now home. All 3 occasions my orders never came on time, and Mr Prices excuse was that it's a courier company issue. My last order was a Pargo order, which on their website stipulated 2-4 days delivery. Order confirmation on app confirmed due date 08 October 2026. On the 12th October I received an email from customer care to advise delivery for Pargo is issue can the deliver somewhere else. The only reason the order was done online was because in store did not have that stock yet or stock stock on hand was 1 unit. And the agents are so well trained to not take accountability nor have empathy with the client. My Mr price sport online order was also late, 2 days after due date I had to to go to the store to find out if my order came, gave them my ***, low and behold my order was in store but assistant did not book it in, which initiates the order received and which will prompt me as a customer that my order is ready for collection. To top it all off what is the purpose of having a store account but whenever one shops at Mr Price Home os Mr Price sport you always needs to produce your *** or drivers license? And your stores sound like clubs when one shops in store. Music on its highest volumes. So will Mr Price get my online purchases? No Will Mr price have me shopping in store? No. They have lost me as a customer. Service is terrible, both in store and online. I suggest rather cancel your online service focus on better in store availability. As the reviews are here on hello Peter Mr Price has lost the game in the online sector and leave to the likes of Shein and takealot. Mind you on the same day I ordered on Shein as well as my order on Mr Price home and my Shein order was delivered on time as promised, the same with takealot.
1 reviews | Active since Oct 2026
Worst online service
This is the 3rd time I have order with Mr Price. First was clothing, second was sport item and now home. All 3 occasions my orders never came on time, and Mr Prices excuse was that it's a courier company issue. My last order was a Pargo order, which on their website stipulated 2-4 days delivery. Order confirmation on app confirmed due date 08 October 2026. On the 12th October I received an email from customer care to advise delivery for Pargo is issue can the deliver somewhere else. The only reason the order was done online was because in store did not have that stock yet or stock stock on hand was 1 unit. And the agents are so well trained to not take accountability nor have empathy with the client. My Mr price sport online order was also late, 2 days after due date I had to to go to the store to find out if my order came, gave them my ***, low and behold my order was in store but assistant did not book it in, which initiates the order received and which will prompt me as a customer that my order is ready for collection. To top it all off what is the purpose of having a store account but whenever one shops at Mr Price Home os Mr Price sport you always needs to produce your *** or drivers license? And your stores sound like clubs when one shops in store. Music on its highest volumes. So will Mr Price get my online purchases? No Will Mr price have me shopping in store? No. They have lost me as a customer. Service is terrible, both in store and online. I suggest rather cancel your online service focus on better in store availability. As the reviews are here on hello Peter Mr Price has lost the game in the online sector and leave to the likes of Shein and takealot. Mind you on the same day I ordered on Shein as well as my order on Mr Price home and my Shein order was delivered on time as promised, the same with takealot.
1 reviews | Active since Aug 2019
Mr price home delivery nightmare
Terrible experience ordered a table they say 7 days now they saying i must wait until next week, this place doesnt take us seriously especially the one buy mushroom park
1 reviews | Active since Aug 2019
Mr price home delivery nightmare
Terrible experience ordered a table they say 7 days now they saying i must wait until next week, this place doesnt take us seriously especially the one buy mushroom park
1 reviews | Active since Mar 2010
Truly Pathetic experience
They get one star only because of the customer care agents who actually took my query seriously. I bought a voucher a week ago as a birthday gift for the value of R3000, the money went off and I received an order number immediately. However 2 days later still no voucher had been emailed. I WhatsApp customer care (an hour before closing btw) and get told they have too many queries and I need to wait. Around 7pm I received a reply that *I* had messaged them outside of office hours. Automated **** that is truly designed to p off the customer even more. So I CALL at 8am. The agent is helpful (it's not his fault) but apparently there's no record of my order, strange as I have an order number? Tells me to email the order receipt over and it will be escalated. I get an email response from another consultant who asks all the same questions I was asked on the call. Again it will be escalated. I even call my bank to make sure the money had gone through (it had, so no issue on my end). In this time, all while my issue isn't resolved and my 3k is missing in the ether, I get FOUR emails requests to review my experience. One after the other. Yet, I had to follow up 2 days later to get any form of update only to be told it takes 24 - 48 *office* hours to resolve queries. The next day (5 days after purchase and 3 days after the birthday the voucher was required for) I finally received what I paid for. No apologies, no explanation about what the hold up was. Basically a put up and shut up response and zero ownership. Truly pathetic experience.
1 reviews | Active since Mar 2010
Truly Pathetic experience
They get one star only because of the customer care agents who actually took my query seriously. I bought a voucher a week ago as a birthday gift for the value of R3000, the money went off and I received an order number immediately. However 2 days later still no voucher had been emailed. I WhatsApp customer care (an hour before closing btw) and get told they have too many queries and I need to wait. Around 7pm I received a reply that *I* had messaged them outside of office hours. Automated **** that is truly designed to p off the customer even more. So I CALL at 8am. The agent is helpful (it's not his fault) but apparently there's no record of my order, strange as I have an order number? Tells me to email the order receipt over and it will be escalated. I get an email response from another consultant who asks all the same questions I was asked on the call. Again it will be escalated. I even call my bank to make sure the money had gone through (it had, so no issue on my end). In this time, all while my issue isn't resolved and my 3k is missing in the ether, I get FOUR emails requests to review my experience. One after the other. Yet, I had to follow up 2 days later to get any form of update only to be told it takes 24 - 48 *office* hours to resolve queries. The next day (5 days after purchase and 3 days after the birthday the voucher was required for) I finally received what I paid for. No apologies, no explanation about what the hold up was. Basically a put up and shut up response and zero ownership. Truly pathetic experience.
1 reviews | Active since Apr 2024
Terrible, horrible and disgusting
This is now out of hand. I have been waiting for my online order for a full month without any further response or confirmation when the order is coming. I am still waiting. I have contacted their head office and all they do is sit there in their offices and think they are high and mighty and better than the consumers. It's terrible to see how their service has deteriorated. It's disgusting and ******** and I think no one should even support this online services. I will do this everyday until my order is received, No excuses.
1 reviews | Active since Apr 2024
Terrible, horrible and disgusting
This is now out of hand. I have been waiting for my online order for a full month without any further response or confirmation when the order is coming. I am still waiting. I have contacted their head office and all they do is sit there in their offices and think they are high and mighty and better than the consumers. It's terrible to see how their service has deteriorated. It's disgusting and ******** and I think no one should even support this online services. I will do this everyday until my order is received, No excuses.
1 reviews | Active since Aug 2010
Ridiculous demand on consumer to change sending details of a Gift Voucher
Beware of Buying an Online Gift Voucher. I did this morning. Sent it to the birthday child only to be told he changed numbers. So after spending 37 minutes on a pathetic Whatsapp customer line where noone ever addressed me I phoned Mr Price Home directly to ask them kindly to change the number or send it to his *** OR send it to me (the buyer) directly. And guess what.. it is not possible. I was asked to get physically to a store instead with my *** to change something as simple as THAT. At this point I said I am done and I want a refund altogether rather because I can not be bothered or hassled to drop things and get into my car during work hours. Guess what ? They say a "refund is not possible". Is that even legal in accordance with the Consumer Protection Act ? I am SO done with the Mr Price Group. Never again..
1 reviews | Active since Aug 2010
Ridiculous demand on consumer to change sending details of a Gift Voucher
Beware of Buying an Online Gift Voucher. I did this morning. Sent it to the birthday child only to be told he changed numbers. So after spending 37 minutes on a pathetic Whatsapp customer line where noone ever addressed me I phoned Mr Price Home directly to ask them kindly to change the number or send it to his *** OR send it to me (the buyer) directly. And guess what.. it is not possible. I was asked to get physically to a store instead with my *** to change something as simple as THAT. At this point I said I am done and I want a refund altogether rather because I can not be bothered or hassled to drop things and get into my car during work hours. Guess what ? They say a "refund is not possible". Is that even legal in accordance with the Consumer Protection Act ? I am SO done with the Mr Price Group. Never again..
1 reviews | Active since Dec 2020
Terrible
Never in my life was I as frustrated as with the Home zone kettle. Why in heavens name does the two points that connects the kettle and the bottom not line up to do it's job? A brand new kettle. This is such an inconvenience. Please take this thing off the market!!!
1 reviews | Active since Dec 2020
Terrible
Never in my life was I as frustrated as with the Home zone kettle. Why in heavens name does the two points that connects the kettle and the bottom not line up to do it's job? A brand new kettle. This is such an inconvenience. Please take this thing off the market!!!
1 reviews | Active since Jan 2021
Complaint Regarding Staff Conduct – Mr Price Home Harvest Place
I don't even want to give this store one star. I had an extremely unpleasant experience once again today at Mr Price Home, Harvest Place, and unfortunately, this is not the first time I have experienced this kind of treatment from the staff. The staff are incredibly rude, unhelpful and seem to have very little interest in assisting customers. I purchased a few items today and paid using my Mr Price account. I had my digital ID with me on my phone, as I have unfortunately lost my physical ID. I ALWAYS use my digital ID, as it clearly identifies me and the ID number corresponds with my account. I have never had an issue using it before. In fact, just a few minutes before going to Mr Price Home, I purchased something at Mr Price Clothing and they accepted my digital ID without any issue. I have also used it at Mr Price stores numerous times in the past. However, at Mr Price Home, Harvest Place, the staff became frustrated with me and made an unnecessary scene over it. What I found particularly unprofessional and upsetting was that they started speaking about me in their language directly in front of me, seemingly assuming that I would not understand what they were saying. I understood them perfectly well. I responded in English and explained that I have never had a problem using my digital ID at Mr Price and that it had literally just been accepted at Mr Price Clothing. Instead of trying to assist me or explain the situation professionally, the lady rolled her eyes at me and clicked her tongue. Regardless of whether there was an issue with accepting the digital ID at that particular store, there is absolutely no reason for a customer to be spoken about in front of their face or treated with such disrespect. A simple, professional explanation would have been more than sufficient. This is especially disappointing because it is not the first time I have experienced rude and unhelpful service at this particular Mr Price Home. I genuinely enjoy shopping at Mr Price and regularly support the brand, which makes these repeated experiences even more frustrating. I would appreciate it if this complaint could be taken seriously and if the conduct of the staff at the Harvest Place Mr Price Home store could be addressed. Customers should not be made to feel uncomfortable, embarrassed or disrespected when simply trying to make a purchase.
1 reviews | Active since Jan 2021
Complaint Regarding Staff Conduct – Mr Price Home Harvest Place
I don't even want to give this store one star. I had an extremely unpleasant experience once again today at Mr Price Home, Harvest Place, and unfortunately, this is not the first time I have experienced this kind of treatment from the staff. The staff are incredibly rude, unhelpful and seem to have very little interest in assisting customers. I purchased a few items today and paid using my Mr Price account. I had my digital ID with me on my phone, as I have unfortunately lost my physical ID. I ALWAYS use my digital ID, as it clearly identifies me and the ID number corresponds with my account. I have never had an issue using it before. In fact, just a few minutes before going to Mr Price Home, I purchased something at Mr Price Clothing and they accepted my digital ID without any issue. I have also used it at Mr Price stores numerous times in the past. However, at Mr Price Home, Harvest Place, the staff became frustrated with me and made an unnecessary scene over it. What I found particularly unprofessional and upsetting was that they started speaking about me in their language directly in front of me, seemingly assuming that I would not understand what they were saying. I understood them perfectly well. I responded in English and explained that I have never had a problem using my digital ID at Mr Price and that it had literally just been accepted at Mr Price Clothing. Instead of trying to assist me or explain the situation professionally, the lady rolled her eyes at me and clicked her tongue. Regardless of whether there was an issue with accepting the digital ID at that particular store, there is absolutely no reason for a customer to be spoken about in front of their face or treated with such disrespect. A simple, professional explanation would have been more than sufficient. This is especially disappointing because it is not the first time I have experienced rude and unhelpful service at this particular Mr Price Home. I genuinely enjoy shopping at Mr Price and regularly support the brand, which makes these repeated experiences even more frustrating. I would appreciate it if this complaint could be taken seriously and if the conduct of the staff at the Harvest Place Mr Price Home store could be addressed. Customers should not be made to feel uncomfortable, embarrassed or disrespected when simply trying to make a purchase.